User page

Find out how to get detailed information on specific user

General data

General user data includes the following information:

Parameter	Description
Traffic	User daily bandwidth limit (in Mb). If the user doesn't have a bandwidth limit, you will see 'Unlimited'. You can change the user bandwidth limit (see below).
License	User license. The license determines how many devices a user can register. You can change the license (see below).
Activated devices	Number of user's registered devices
Status	User status: Invited - a user that has been registered, but has not logged in for the first time. Active - an active user. Disabled - a blocked user. The user can't use the Platform services.
Registration time	The time of the first user's registration in the project.
Purchases	This parameter is displayed only for users of 'Public VPN' projects. If a user has an active subscription, this field will contain 'Active'.
Extref	Additional parameter. It can include any data (e.g. User ID of your external service). You can change this (see below).
Description	User description (e.g. user's full name). You can change this (see below).
User country	User's original country. You can change this (see below).
Auth method	Authentication method of this user.

Sessions

You can find all sessions of the user on this page. This page includes the list of sessions and the search filter.

Parameter	Description
Device ID	Device ID, generated by the Platform.
Server	Name of VPN node. It is the name of a server with a VPN tunnel between it and the user's device.
Location	Location of the VPN server.
Start time	Session start time.
End time	Session end time. If the session is active, this field will be empty.
Internal IP	Internal IP address of this session (VPN node assigns the IP for this session). This IP is not a real user's IP or user external IP.
Download	Received bytes
Upload	Transmitted bytes

You can sort the list data by any column.

You will see active sessions on top of the session list.

At the top, there is a filter. You can filter the session list by user device or session time.

Devices Filter

Session time filter

Selected session time periods can be up to 30 days.

Devices

You can find all of the user's devices on this page. This page includes the following characteristics:

Parameter	Description
Device ID	Device ID, generated by the Platform.
Access Token	Device secret, generated by the Platform.
Name	Device name
Device Type	Device type: Android iOS macOS Windows
Registration Time	Device registration time

You can delete a user's device from the list (see Actions on this page).

Purchases

All user subscriptions can be found on this page. This page includes a list of subscriptions.

This page is available only in "Public VPN" projects.

Parameter	Description
Transaction ID	Purchase transaction ID
Product ID	Purchase product ID
Type	Purchase type: apple google etc.
Transaction Time	Purchase transaction time
Expiration Time	Purchase expiration time
Active	Shows whether a purchase is active or not
Trial	Shows whether the trial period is active or not
Raw Data	Raw purchase data in JSON format

You can deactivate an active purchase and try to activate a non-active purchase (see Actions on this page).

Actions

Changing a user's bandwidth limit

To change the "Traffic" parameter, you need to:

1. Open User - "General" tab

2. Click the Settings icon

3. In this form, you can:

• Set daily limit (bytes),

• Toggle the"Traffic reset" on and off. The current daily limit will reset to 0 after the limit update.

• Set the user's traffic limit to unlimited.

4. Click the "Set limit" button to update the traffic limit.

Changing the license

To change the "License" parameter, you need to:

1. Open User - "General" tab

2. Click the Edit icon near the corresponding f
3. Select a new license from the list of available licenses and click the "Save" button to update it.

The license name usually includes 2 numbers. The first number is the limit of devices.

Changing Description, Extref or Country

To change the "Description", "Extref" or "User country" parameters, you need to:

1. Open User - "General" tab

2. Click the Edit icon near the corresponding field
3. Change the values and click the "Save" button to update the parameters.

Changing a user's status

To activate or deactivate a user, you need to:

1. Open User - "General" tab

2. Click the Status checkbox. Checkbox ON - user active, checkbox OFF - user disabled.

Deleting a device

If a user doesn't have free device slots (reached the limit of devices), you can delete his old registered devices.

Sessions with deleted devices will be available in the user's session story.

To delete a user's device, you need to:

1. Open User - "Devices" tab

2. Select a device to delete and click the icon .

3. Click the "Delete device" button to finish.

Activating/deactivating a purchase

You can try to activate a purchase or deactivate an active purchase.

Deactivating a purchase

To deactivate a purchase, you need to:

1. Open User - "Purchases" tab

2. Select an active purchase in the list and click the icon near it

3. Click the "Disable purchase" button.

Usually, the application logic tries to recover a purchase if it has a valid receipt.

Activating a purchase

To activate a purchase, you need to:

1. Open User - "Purchases" tab

2. Select an inactive purchase in the list and click the icon near it

3. Click the "Activate purchase" button.

The Platform verifies active purchases every 24 hours. If a purchase verification fails, the platform will automatically deactivate it again.

Deleting a user

You can delete a user and all his data (user info, user devices, session story). To delete a user, you need to:

1. Click the icon in the top-right corner

2. Set the user ID. It is necessary for the verification of the action

3. Click the "Delete user data" button.

Caution: this action is irreversible.